Shipping policy

Shipping Policy

Last Updated: July 25, 2026

Thank you for shopping with SOFFIEN. We are committed to delivering your order safely and as quickly as possible. Please review our shipping policy below.

Order Processing

All orders are processed within 1–3 business days after payment is successfully received.

Orders are processed Monday through Friday, excluding weekends and public holidays.

During peak seasons, promotional events, or holidays, processing times may be slightly longer. We appreciate your patience and understanding.

Shipping Time

Once your order has been shipped, estimated delivery is:

7–14 business days

Please note that shipping times are estimates and may vary depending on your location, customs clearance, weather conditions, or carrier delays.

Shipping Destinations

SOFFIEN proudly ships to customers worldwide.

If shipping is unavailable to your country or region, you will be notified during checkout or shortly after placing your order.

Shipping Confirmation & Tracking

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information.

Tracking updates may take 24–72 hours to appear after the package has been handed to the shipping carrier.

Shipping Fees

Shipping charges, if applicable, are calculated and displayed during checkout before your order is completed.

Any available free shipping promotions will be clearly indicated on our website.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by your country's customs authorities.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Customs procedures may occasionally extend delivery times beyond our estimated shipping window.

Incorrect Shipping Information

Please ensure your shipping address is accurate and complete before placing your order.

SOFFIEN is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error, please contact us as soon as possible. We'll do our best to update your information before your order is shipped.

Lost, Stolen, or Delayed Packages

If your package is significantly delayed or appears lost in transit, please contact our customer support team.

We will work directly with the shipping carrier to investigate the shipment and help resolve the issue as quickly as possible.

SOFFIEN is not responsible for packages that are marked as delivered by the carrier but are lost or stolen after delivery.

Multiple Shipments

If your order contains multiple items, they may be shipped separately depending on inventory availability or warehouse location. You will receive tracking information for each shipment if applicable.