Refund policy

Return & Refund Policy

Last Updated: July 25, 2026

At SOFFIEN, we want you to love every purchase. If you're not completely satisfied, we're here to help. Please read our return and refund policy below.

1. Return Eligibility

We accept returns within 30 days of the delivery date.

To qualify for a return, items must:

Be unused, unworn, and unwashed.
Be in their original condition with all tags attached.
Be returned in the original packaging whenever possible.
Include proof of purchase (order confirmation or receipt).

Items returned without meeting these conditions may not be eligible for a refund.

2. Non-Returnable Items

For hygiene and quality reasons, we cannot accept returns for:

Gift cards
Final sale or clearance items
Personalized or custom-made products
Items damaged due to misuse, improper care, or normal wear and tear

3. How to Start a Return

To request a return, please contact our customer support before sending your package.

Please include:

Your order number
The item(s) you wish to return
The reason for your return
Photos (if the item arrived damaged or incorrect)

Once your request is approved, we'll provide return instructions.

4. Return Shipping

Customers are responsible for return shipping costs unless:

The wrong item was received.
The item arrived damaged or defective.
The item has a verified manufacturing defect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

5. Refunds

After receiving and inspecting your return, we'll notify you of the approval status.

If approved:

Your refund will be issued to your original payment method.
Processing typically takes 5–10 business days, depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to our error.

6. Exchanges

We currently offer exchanges for damaged, defective, or incorrect items only.

If you'd like a different size, color, or style, we recommend placing a new order after your return has been processed.

7. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include clear photos of:

The item received
The packaging
The shipping label (if applicable)

We'll work quickly to resolve the issue by offering a replacement or refund where appropriate.

8. Lost or Delayed Packages

If your package is delayed or appears lost in transit, please contact us.

We'll work with the shipping carrier to investigate the shipment and provide an appropriate resolution based on the carrier's findings.

9. Order Cancellations

Orders may be canceled within 12 hours of purchase.

After this period, your order may already be processed or shipped and cannot be canceled.

10. International Orders

SOFFIEN proudly ships worldwide.

Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country's customs authorities. These fees are not included in the purchase price or shipping cost.

Delivery times may vary depending on your destination and local customs processing.